Privacy Policy

Effective Date: August 11, 2025

Who We Are

At NorthGuide, we help build resilient economies, strong industries, and lasting organizations. With decades of hands-on experience across all aspects of innovation ecosystems, we understand how every piece of the puzzle fits together. Using a systems approach, we work with governments, industries, academia, corporations, and non-profits to drive meaningful growth and measurable outcomes. Whether it’s launching new programs, strengthening partnerships, or scaling impactful solutions, our work benefits not just our clients but the broader ecosystem, creating a stronger, more sustainable future.

Contact Information:

Address: 137 Glasgow Street, Suite 210, Unit 208, Kitchener, ON N2G 4X8
Email: accounts@northguide.ca

Collection of Personal Information

We collect personal information that you provide to us directly, including:

• Contact details: Name, job title, organization, email address, phone number, mailing address
• Professional information: Work experience, expertise areas, organizational background
• Project-related information: Information needed to deliver our consulting services
• Communication records: Emails, meeting notes, and other correspondence
• Payment information: Billing details and payment records

We may also collect information automatically through our website, such as IP addresses and browser information.

Why We Collect This Information

We use your personal information to:

• Deliver consulting services and manage client relationships
• Communicate with you about projects and services
• Process payments and maintain financial records
• Comply with legal and regulatory requirements
• Improve our services and website functionality

How We Share Your Information

We do not sell your personal information. We may share your information in these limited circumstances:

• With your consent: When you authorize us to share information with third parties
• Service providers: With trusted vendors who help us deliver services (bound by confidentiality agreements)
• Legal requirements: When required by law, court order, or to protect our legal rights
• Business transfers: In connection with a merger or acquisition

How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:

• Secure storage systems and access controls
• Confidentiality agreements with staff and contractors
• Regular security reviews and updates
• Encryption of sensitive data in transit and storage

How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typically:

• Client records: 7 years after project completion
• Financial records: As required by tax and accounting regulations
• Communication records: 3 - 5 years depending on the nature of the correspondence

Your Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Withdrawal of consent: Withdraw your consent for certain uses of your information
• Complaints: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us using the information provided above.

Website and Technology

Our website may use cookies and similar technologies to improve user experience. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

Questions or Concerns

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Privacy Officer: Lois Norris, CFO
Email: lois@northguide.ca

If you are not satisfied with our response, you may file a complaint with:

Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376